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Complaints

Submit a complaint online

You have 2 years from the date you received your order. We can often decide based on your request alone – you only send the suitcase back if we ask you to.

STEP 1

Submit a complaint online

Fill in the form below and add photos of the defect. You have 2 years from the date you received your order.

STEP 2

We review your request

We can decide based on your request alone or ask you to send the suitcase back.

If we ask you to send it back: a courier will collect the packed suitcase within 2 working days. We cover the shipping. Write the order number on the box or put a note with it inside.
STEP 3

You get our decision by email

We will review your complaint within 14 days of receiving it.

Complaint form

Fields marked * are required
1. Order and product
You will find it in your order confirmation email.Please enter your order number.
What do you expect? *
Please choose one option.
Product condition *
Please choose one option.
Please describe the defect (at least a few words).
Photos of the product *Add 1 to 5 photos: the whole suitcase and a close-up of the defect. They help us decide without you sending the suitcase back.
Please add 1 to 5 photos.
2. Contact details
Please enter a valid email address.
You only need to give a pickup address if we ask you to send the suitcase back.
We process your data only to handle your complaint. See our Privacy Policy for details. This form is protected by Google reCAPTCHA.

Thank you, your request has been sent

We have sent a confirmation to . We will review your complaint within 14 days and email you our decision.